Dxc and servicenow unite on ai-powered operations
DXC Technology and ServiceNow are joining forces to revolutionize internal operations through the power of artificial intelligence. The two companies have signed a multi-year partnership focused on deploying ServiceNow's agentic ai tools within DXC's Global Business Services model.
Dxc to become first global enterprise customer for servicenow's core business suite
Under the deal, DXC will become the pioneering global enterprise to deploy ServiceNow's agentic ai capabilities across its core business functions. The company aims to reshape its internal support operations using ServiceNow's Core Business Suite, a move that will create a library of repeatable ai use cases and automation patterns to be packaged for clients across various markets.
Project to bring back-office functions into centralized global support structure
The partnership is designed to streamline historically separate back-office functions into a more centralized global support structure. DXC will apply ai-driven automation and agentic workflows in high-volume, often manual areas to enhance visibility across functions and standardize processes. ServiceNow's software will support DXC's Global Business Services-led transformation.
Internal testbed for dxc before external client offerings
By acting as its own first large reference customer, DXC aims to validate both the operating model and the underlying workflows before taking them to market. The internal deployment will serve as a proving ground for how agentic ai can be utilized in large-scale enterprise settings, allowing digital agents to monitor activity, surface insights, and help resolve issues while staff focus on higher-value work.
Dxc and servicenow partnership extends 17-year relationship
This partnership builds on a 17-year relationship between DXC and ServiceNow, which has already led to the establishment of their joint AI Innovation Centre of Excellence. This center supports AI-related business change and has laid the groundwork for the companies to collaborate on developing and delivering AI-powered solutions to clients.